Refund Policy

Thank you for submitting your creative work to Artzage House. We deeply value every submission and the trust you place in us. Below is our refund policy for submission-related payments:

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1. Non-Refundable Fees

All submission payments are non-refundable once the payment is successfully processed.

This is because editorial review, reading time, and digital service costs are initiated immediately upon submission.

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 2. Duplicate Payments

If you've been charged twice for the same submission, please contact us at hello@artzagesquare.com within 7 days of the transaction.
We will verify and process a full refund of the duplicate charge within 5–7 working days.

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3. Accidental Submission

Refunds for accidental or incorrect submissions will only be considered if:

• You notify us within 2 hours of payment

• The editorial review has not yet begun

• You provide clear proof of the mistake

To request this, email us immediately at hello@artzagesquare.com with the subject line: Refund Request – Accidental Submission

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4. Technical Errors

If you experience a technical error during payment (e.g., payment deducted but submission not received), please:

• Share your transaction ID and screenshot

• Allow us 48 hours to verify and respond

• A refund or re-submission link will be offered accordingly.​​

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Need Help?

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We’re here to support you.

Email: writetous@artzagesquare.com
Subject Line: Refund Query – [Your Name]